Back Office / Support Agent

TOPFX is an EU Investment Firm, specialising in Prime Brokerage Services. Due to expansion of our operations, our company is seeking to hire a Back Office/Support agent in Limassol.

Responsibilities:

  • Organization and coordination of Back Office Department workflow;
  • Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized;
  • Investigating and resolving any discrepancies in payments by communicating with banks and processors;
  • Deposit fraud prevention and chargeback disputes;
  • Ensuring that all Payment Gateways are online and working properly;
  • Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them;
  • Establishing and maintaining working relationships with various payment vendors;
  • Carries out any further duties assigned;
  • Process applications for the opening of new client’s accounts into the Company’s software;
  • Amend existing Client Accounts (i.e. Valid Documents, updated information)
  • Provide information to Clients and prospects regarding the Company
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts
  • Implement strong Know Your Client procedure to all potential and existing Clients
  • Ensure that all necessary documentation are collected and update the Company’s software about the collection of these documents
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form
  • Forward financial matters and requests to the Accounting Department
  • Liaise with the Head of Back office for any queried issues

Requirements:

  • Solid experience in Back Office or Compliance of a CySec regulated investment firm in Forex industry;
  • Excellent command of the English language - Other EU language at a professional level will be highly appreciated;
  • CySEC Advanced or Basic Examination Certification;
  • Knowledge if forex industry is a strong advantage
  • Excellent command of the English language - Other EU language at a professional level will be highly appreciated;
  • Acceptance of working out of working hours, if required by the business and on shift-basis some times.
  • Ability to work under pressure and meet daily deadlines;
  • Excellent communication skills;
  • Attention to detail and procedures;
  • Professionalism, integrity and trustworthiness;
  • Ability to work under pressure and meet daily deadlines;
  • Excellent communication skills;
  • Attention to detail and procedures;
  • Professionalism, integrity and trustworthiness;

What we offer:

  • Health insurance
  • Friendly working environment
  • Regular company events
  • Personal development opportunities
  • And much more

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

Employment Conditions: Full Time
Location: Limassol - Cyprus
Apply by sending an email to [email protected] attaching your CV with a cover letter.